Refusionspolitik

Last updated: September 9, 2026

This Refund Policy applies to all purchases made from Jade Paris ("Jade Paris", "we", "us", or "our") through jade-paris.co. By placing an order with us, you agree to the terms set out below.

60-Day Glow Guarantee

If you are not satisfied with your Jade Paris product for any reason, you may request a full refund within sixty (60) calendar days of the delivery date. This guarantee applies to every Jade Paris product, on every order, including single units, bundles, gift orders, and the first renewal of a subscription.

How to request a refund. Email contact@jade-paris.co with your order number and a brief statement that you would like a refund. You do not need to provide photos, videos, or documentation of use.

Return of product. Do not return the product. Refunds are processed without return.

Refund timing. Refunds are processed to your original payment method on the same business day we receive your request. Funds typically appear on your statement within 3–5 business days for domestic cards, and up to 10 business days for international cards.

Damaged or Defective Products

If your product arrives damaged, leaking, or defective, please email contact@jade-paris.co within 14 calendar days of delivery with a photograph of the affected item. We will ship a replacement at our cost.

Lost or Stolen Packages

If tracking confirms delivery but you did not receive the package, please email us within 14 calendar days of the recorded delivery date. We will open an investigation with the carrier. If the parcel is not recovered, we will either reship at our cost or issue a refund, at your election.

Subscriptions

Subscriptions may be canceled at any time from your account dashboard or by emailing contact@jade-paris.co. If you cancel within 14 calendar days of a renewal shipment, we will refund that renewal in full.

Order Cancellations

Orders that have not yet shipped may be canceled and refunded in full. Once an order has been dispatched to the carrier, it cannot be canceled in transit. If an order is undeliverable due to an incorrect or incomplete shipping address, refused at delivery, or returned to us as unclaimed, the original shipping cost and a $7 restocking fee will be deducted from the refund.

Before Filing a Chargeback

If you have a concern with an order, please contact us first. We resolve more than 95% of issues the same business day. Chargebacks filed without first contacting customer support may impact your eligibility for future refunds.

Contact

Jade Paris
Email: contact@jade-paris.co